mhelpdesk vs FieldEZ

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FieldEZ vs mhelpdesk

mhelpdesk vs FieldEZ Comparison

FieldEZ vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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FieldEZ

4.2/5

Visit Website FieldEZ

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

FieldEZ

FieldEZ field service management software has been developed keeping in mind the better customer experience. The customer being served gets updates from time to time on the exact time of service to the customer, which employee is completing it, and various other details related to the job. If a customer has to give any complaint or feedback related to the service, he gets direct help from the software. This software provides features like data analytics and business reporting to evaluate the performanc... Read more

Rating Comparisons

Overall

4.1/5

4.2/5

Features

4.6/5

3.7/5

Customer Support

4.4/5

4.8/5

Pricing Score

3.9/5

4.7/5

Mobile App

3.6/5

3.5/5

Ease of Use

4.3/5

4.8/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Smooth and the functions are very good to use.easy to contact the client and close if the process is also good.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

Sometimes data gets lost due to network problems.
Capterra

GetApp

4.3/5

4.8/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Great features like Re-assign of calls when you can't complete the task, attendance, dashboard calendar like there are many great features.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

Unable to remove unwanted fields. Auto pick based on customer name not functioning.
GetApp

Software Advice

4.3/5

4.8/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

Easy to use a good UI small in size anyone can use it. My job is easy but sometimes it's not working.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

Sometimes data gets lost due to network problems.
Software Advice

4.0/5

4.4/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

Easy to use and configure platform, also the system is well designed and provides custom made solutions
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons