mhelpdesk vs FieldEquip

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FieldEquip vs mhelpdesk

mhelpdesk vs FieldEquip Comparison

FieldEquip vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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FieldEquip

3.4/5

Visit Website FieldEquip

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

FieldEquip

FieldEquip is a cloud-based field service management software that assists organizations in the oil, eCommerce, and packaging industries in managing equipment and communicating with on-the-ground staff. Managers can use it to keep track of field operations, track labor and materials, and streamline warranty management procedures. FieldEquip allows employees to send email or text message notifications to consumers about a technician's estimated time of arrival (ETA), work request updates, spare parts infor... Read more

Rating Comparisons

Overall

4.1/5

3.4/5

Features

4.6/5

3.4/5

Customer Support

4.4/5

4.3/5

Pricing Score

3.9/5

5/5

Mobile App

3.6/5

Ease of Use

4.3/5

Popularity

4/5

3.6/5

Pros and Cons

Capterra

4.3/5

4.0/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Over all simple to use and I like that it syncs instantly
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

The fact that I can’t look up a job by typing in the job number. I must type in the assigned w#. In order to find that I must scroll through 100+jobs to find it
Capterra

GetApp

4.3/5

4.0/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Ease of use. It works well. The system captures what we require
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

A few glitches once and awhile but overall pretty good
GetApp

4.0/5

4.6/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

FieldEquip's inspection and compliance module is the best. We are using it for almost a year and managing all our safety compliance through this.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons