mhelpdesk vs FieldConnect

Home >

FieldConnect vs mhelpdesk

mhelpdesk vs FieldConnect Comparison

FieldConnect vs mhelpdesk Comparison

Change

4.1/5

Visit Website mhelpdesk

Change

FieldConnect

4.3/5

Visit Website FieldConnect

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

FieldConnect

FieldConnect is an efficient field service management software built on modern technology that helps field businesses automate and make their services customer-centric. Its many features are very helpful for field management such as smart scheduling, real-time tracking, and data analytics, helping businesses to simplify their processes. If you are looking to create a business strategy to establish better coordination between your field employees and customers, then this software can be an ideal and excellent... Read more

Rating Comparisons

Overall

4.1/5

4.3/5

Features

4.6/5

3.5/5

Customer Support

4.4/5

4.8/5

Pricing Score

3.9/5

4.7/5

Mobile App

3.6/5

4.3/5

Ease of Use

4.3/5

4.7/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Very user friendly and makes operations much easier. Great support if you run into issues or need help!
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations
Capterra

GetApp

4.3/5

4.8/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Very user friendly and makes operations much easier. Great support if you run into issues or need help!
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations.
GetApp

Software Advice

4.3/5

4.8/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

FieldConnect had a very nice interface for both the user and the manager and had a seamless connection to our ERP
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

Not very customizable and reports were very limited. Also, some of the pay/timeclock features were limited.
Software Advice

4.0/5

4.3/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

Field connect reduces paperwork and records all the transactions in an easy and simple way. It also helps in tracking attendance and tracking GPS.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons