mhelpdesk vs FieldConnect

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FieldConnect vs mhelpdesk

mhelpdesk vs FieldConnect Comparison

FieldConnect vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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FieldConnect

4.3/5

Visit Website FieldConnect

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

FieldConnect

FieldConnect is a flexible, mobile solution for field service employees, dispatchers, contractors, management, and customers. It enables field service teams by providing cutting-edge mobile solutions tailored to the needs of field service enterprises. FieldConnect has been igniting improved workflows, creating simple engaging interfaces for technicians, generating expeditious invoicing procedures for accounting, and increasing dispatcher efficiency since 2002. Dexter + Chaney, Microsoft, Sage, Viewpoint, and... Read more

Rating Comparisons

Overall

4.1/5

4.3/5

Features

4.6/5

3.5/5

Customer Support

4.4/5

4.8/5

Pricing Score

3.9/5

4.7/5

Mobile App

3.6/5

4.3/5

Ease of Use

4.3/5

4.7/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Very user friendly and makes operations much easier. Great support if you run into issues or need help!
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations
Capterra

GetApp

4.3/5

4.8/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Very user friendly and makes operations much easier. Great support if you run into issues or need help!
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

Wish it would allow us to function within our union terms, regular, overtime, doubletime rules/regulations.
GetApp

Software Advice

4.3/5

4.8/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

FieldConnect had a very nice interface for both the user and the manager and had a seamless connection to our ERP
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

Not very customizable and reports were very limited. Also, some of the pay/timeclock features were limited.
Software Advice

4.0/5

4.3/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

Field connect reduces paperwork and records all the transactions in an easy and simple way. It also helps in tracking attendance and tracking GPS.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons