mhelpdesk vs Fieldboss

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Fieldboss vs mhelpdesk

mhelpdesk vs Fieldboss Comparison

Fieldboss vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Fieldboss

4.28/5

Visit Website Fieldboss

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

Fieldboss

FIELDBOSS is an imaginative, adaptable, and versatile business management software solution assembled explicitly for Elevator and HVAC contracting companies to acquire total perceivability into each part of service execution. Created and followed through on the demonstrated Microsoft cloud platform, FIELDBOSS unites financial, operational, and field service management into a solitary, across the board framework that limits specialized above, increments efficiencies, and never needs supplanting. From field... Read more

Rating Comparisons

Overall

4.1/5

4.28/5

Features

4.6/5

3.4/5

Customer Support

4.4/5

4.9/5

Pricing Score

3.9/5

4.5/5

Mobile App

3.6/5

Ease of Use

4.3/5

4.5/5

Popularity

4/5

4.1/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Their team has been very collaborative and supportive during a challenging rollout process. The product itself offers a seamless cloud experience while providing a level of data visibility that our organization could have only dreamed of under prior ERPs.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

Very little to report on the con side. Like all rollouts we have experienced so hiccups - but these are almost exclusively from our users not following the new process set for them during the rollout.
Capterra

GetApp

4.3/5

4.8/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

The ability to group items together for purposes of review...WO's, projects, etc. Helps to get an overall picture.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

Some of the titles are interchangeable within different forms which makes it a little bit more challenging to define specific titles...Customer/account are used interchangeably in different forms, but what customer means in one form does not mean the same in the other form. The platform is very open so there is lots of room for things to be reopened and changed. This makes it hard to lock down a point in time.
GetApp

Software Advice

4.3/5

4.8/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

For me, the ability to download data is most important. I like the transparency of the system. We are able to see what is going on. The ease of processing paperwork with views and dashboards. FieldBoss allows us to improve our processes.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

Would like to see more ability to build reports in FieldBoss instead of downloading into excel. Reports that have no short learning curve. The most difficult thing about FieldBoss is the learning curve. For someone who does not have their process well defined it can be complicated. The most difficult part of the integration is the data migration. You need to actually have data to migrate.
Software Advice