mhelpdesk vs FieldAx

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FieldAx vs mhelpdesk

mhelpdesk vs FieldAx Comparison

FieldAx vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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FieldAx

3.6/5

Visit Website FieldAx

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

FieldAx

FieldAx's smart scheduling feature assigns tasks to employees by scheduling them based on their location and availability. This helps businesses save time and resources. The software also features GPS-based real-time tracking, allowing businesses to keep a complete track of their field employees' location and activities. The software offers a dedicated portal for customers, where customers can view their service status, billing information, and upcoming appointments. It increases customer satisfaction by pro... Read more

Rating Comparisons

Overall

4.1/5

3.6/5

Features

4.6/5

2.8/5

Customer Support

4.4/5

5.0/5

Pricing Score

3.9/5

5.0/5

Mobile App

3.6/5

Ease of Use

4.3/5

5.0/5

Popularity

4/5

4.2/5

Pros and Cons

Capterra

4.3/5

5/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

This is 100% customizable to fit our needs, but just an out of the box solution, it really works! Ability to drag and drop technician schedules.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

It's all good. No doubt routing will be coming soon.
Capterra

GetApp

4.3/5

5/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

This is a great, low-cost software that is very user friendly. It's saved hours of time and the customer service and support is second to none! Would definitely recommend this to all who are looking to save valuable time and money.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

I can't even think of any cons for this software!
GetApp

Software Advice

4.3/5

5/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

the system is so user friendly and adaptable to our needs - we needed to run a vast number of reports to keep tabs on all sorts of data, this was so easily done with the help of their Support Team
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

the only thing i could fault this for is its if for the system to regularly ask for a new password for security reasons, slightly annoying however its makes the system safer i suppose!
Software Advice

4.0/5

5/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

FieldAx's user interface is intuitive and easy to navigate, making it simple for both our office staff and field technicians to use. The great feature is the scheduling and dispatching module. It's really awesome.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

I haven't seen any issue in it hence for me there are no dislikes. However, its work order management system has helped us keep track of all tasks and service requests. We can easily create, track, and manage work orders, ensuring that nothing falls through the cracks.
G2