mhelpdesk vs FieldAware

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FieldAware vs mhelpdesk

mhelpdesk vs FieldAware Comparison

FieldAware vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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FieldAware

3.2/5

Visit Website FieldAware

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

FieldAware

FieldAware by GPS Insight offers advanced fleet and field service solutions to help you do your job better, faster, and safer. Their field service management software, FieldAware, connects and organises your office and mobile workforce, making tasks that were once difficult to do manually a breeze. It's a customizable cloud-based software that keeps track of your tasks and automates your workflow. It also stores information about past jobs and customers, provides real-time data for quicker communication, and... Read more

Rating Comparisons

Overall

4.1/5

3.2/5

Features

4.6/5

3.7/5

Customer Support

4.4/5

3.2/5

Pricing Score

3.9/5

2.8/5

Mobile App

3.6/5

2.7/5

Ease of Use

4.3/5

3.5/5

Popularity

4/5

3.3/5

Pros and Cons

Capterra

4.3/5

3.3/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

This has gone from bad to worse. Nobody returns phone calls, emails etc. I have even called the Sales dept and can't get through to them either.
Capterra

GetApp

4.3/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Outstanding- will help create the system specific to our business. Continuous Upgrading the system.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

Make a mistake a
GetApp

Software Advice

4.3/5

3.3/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice

4.0/5

4.3/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

You can enter in inspection information and keep records for each customer.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons