Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Field Locate is relatively easy for a technician to use, has a nice mobile app, and nice reporting features.
Capterra
At times, there seems to be a delay in the connection.
Capterra
This has gone from bad to worse. Nobody returns phone calls, emails etc. I have even called the Sales dept and can't get through to them either.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Outstanding- will help create the system specific to our business. Continuous Upgrading the system.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Make a mistake a
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
FieldAware is visually easy to read, quick to dispatch and the setup and implementation is quick.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
I least like that a team can't see their dispatch and only the Team Lead can see the dispatch. Also, the Team Lead must clock an entire team in. Sometimes team members arrive at different times, and in order for the team to know where they're going they must talk with Team Leads rather than look at their IT equipment.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
You can enter in inspection information and keep records for each customer.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
Does not allow you to enter in time from your technicians.
G2
