Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
How simple it is and how extreme lines the entire scheduling and job management process for our company.
Capterra
At times, there seems to be a delay in the connection.
Capterra
That this product was'nt released out sooner.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Able to track my tech's daily schedule and routes, all communication can be handled through the app, estimate submission, photos, etc. I like that everything is in one place and I don't have to worry about emails, text messages, or excel to track our work.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
The reporting takes some getting used to.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
Simple and easy to use. Sync with Quick Books. You can pull pretty much any report possible. I like color change after Work Order updated. I like to see who updated work order last and who created it. You can see all the communication from techs, dispatchers, accountants. I like how software send emails attaching supporting documents and pictures.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
Need training how to create and save filters to pull reports. Would want software send notifications if Work Order for some reason was revised after completion.
Software Advice
