Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for rapid growth.
Capterra
At times, there seems to be a delay in the connection.
Capterra
SMS functions didn't go well, probably due to local regulations SMS may have delivery failures.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
Connecteam is a software that is being used departmentally in the institution.It makes it possible for members of each department to internally communicate.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
Getting staff used to a new clock in the system will always be difficult.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
The main thing that caught my attention was how customizable and user-friendly it was. It has MANY features and allows you to create the workspace needed for your business
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
The pricing is currently cost prohibitive for a small business of 2-5 people. After a recent review the company reached out and is using feedback for future developments.
G2
