mhelpdesk vs Connecteam

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Connecteam vs mhelpdesk

mhelpdesk vs Connecteam Comparison

Connecteam vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Connecteam

4.4/5

Visit Website Connecteam

About Software

mhelpdesk

mhelpdesk is a potent field service software that automates every step of the field service process, from initial customer contact through payment. they provide their consumers cutting-edge mobile and web technologies that are unparalleled in terms of functionality, dependability, and performance. mhelpdesk is a remarkably user-friendly and cost-effective bundle that doesn't demand a significant initial outlay.since mhelpdesk is totally cloud-based, it can be used on any mobile device with an internet connec... Read more

Connecteam

Connecteam is a workforce management tool that enables managers to put company operations on autopilot and focus on business growth while also allowing employees to be more productive, flexible, and joyful. Saving time and increasing productivity with mobile-first custom checklists, forms, and reports; Scheduling shifts and tracking work hours with GPS time clock; Simplifying employee communication, enhancing professional abilities, managing daily activities, and so much more, all in one app. Active Director... Read more

Rating Comparisons

Overall

4.1/5

4.4/5

Features

4.6/5

3.7/5

Customer Support

4.4/5

4.9/5

Pricing Score

3.9/5

4.8/5

Mobile App

3.6/5

4.1/5

Ease of Use

4.3/5

4.7/5

Popularity

4/5

4.3/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

Their product & services are superb. The Connecteam platform has been a perfect addition to our small business that is headed for rapid growth.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

SMS functions didn't go well, probably due to local regulations SMS may have delivery failures.
Capterra

GetApp

4.3/5

4.8/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Fantastic customer service, with fast and accurate responses. They do a good job of trying to make sure you understand how to use the app to its full capacity.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

Unless like competitors we also KNOW what we pay for and no ridiculous add-on costs coming on afterwards.
GetApp

Software Advice

4.3/5

4.8/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

Connecteam is a software that is being used departmentally in the institution.It makes it possible for members of each department to internally communicate.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

Getting staff used to a new clock in the system will always be difficult.
Software Advice

4.0/5

4.3/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

The main thing that caught my attention was how customizable and user-friendly it was. It has MANY features and allows you to create the workspace needed for your business
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

The pricing is currently cost prohibitive for a small business of 2-5 people. After a recent review the company reached out and is using feedback for future developments.
G2