mhelpdesk vs Commusoft

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Commusoft vs mhelpdesk

mhelpdesk vs Commusoft Comparison

Commusoft vs mhelpdesk Comparison

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4.1/5

Visit Website mhelpdesk

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Commusoft

4.5/5

Visit Website Commusoft

About Software

mhelpdesk

mHelpDesk is versatile field service software that automates business operations in a seamless manner. Its customizable dashboard and task assignment tools simplify every aspect of any task. It offers business owners an integrated solution for scheduling, billing, and client management. mHelpDesk's cloud-based platform provides on-field updates to technicians and off-field updates to managers, improving real-time collaboration.... Read more

Commusoft

Commusoft is a comprehensive field service management software, its mobile app allows technicians to manage their tasks even without an internet connection. They can view important data, create documents, and complete tasks. The Contract Management feature helps businesses effectively manage service contracts, preventive maintenance (PPM), and service level agreements (SLAs). The CRM feature allows businesses to track potential customers (leads), service requests, and bookings. The Customer Mobile App allows... Read more

Rating Comparisons

Overall

4.1/5

4.5/5

Features

4.6/5

4.2/5

Customer Support

4.4/5

4.8/5

Pricing Score

3.9/5

4.6/5

Mobile App

3.6/5

4.7/5

Ease of Use

4.3/5

4.7/5

Popularity

4/5

4.5/5

Pros and Cons

Capterra

4.3/5

4.8/5

Pros

Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra

Pros

If you have a bespoke request they are more than happy to work with you to implement this. Would highly recommend this package to anyone in this line of business.
Capterra

Cons

At times, there seems to be a delay in the connection.
Capterra

Cons

No real issues can be a bit slow but more likely our internet speeds.
Capterra

GetApp

4.3/5

4.8/5

Pros

Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp

Pros

Commusoft is a great tool for our business, great to use and great to operate.
GetApp

Cons

System is EXTREMELY LIMITED in what it can actually do.
GetApp

Cons

I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
GetApp

Software Advice

4.3/5

4.8/5

Pros

MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice

Pros

Much-improved features and design compared to v3.
Software Advice

Cons

Sometimes slow response times and difficulty resolving technical issues.
Software Advice

Cons

Difficult to say, as still getting used to it - finding it hard to navigate exactly where I want to go and see exactly the information I want to see, but this may be largely down to needing more time on it.
Software Advice

4.0/5

4.8/5

Pros

Super simple and easy to use, good reporting and easy scheduling
G2

Pros

The diaries allow us to book work well in advance and trackers / diaries show where engineers are in real time. With estimating and invoicing also integrated, Commusoft combines everything you need which in turn has allowed our company to grow from a team of 3-4 to 10+ now.
G2

Cons

Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2

Cons

There have been some issues with accounts software integration and it feels this could be upgraded / smoothed out. There good thing about commusoft is there are always updates and it feels like this will become a smoother aspect in time. I'd love for it to allow us to picture invoices and them going straight through to Sage as per other accounting software.
G2