Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Great FSM platform for our business as well as many of our industry partners.
Capterra
At times, there seems to be a delay in the connection.
Capterra
Software is a little bulky and takes time to learn, but other than that it is great.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Many of which are completely missing from similar software.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
The flow of a work order, from quote, to executed work order an scheduling, to completion of work order with a signature feature, to batching work orders to Quickbooks.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
Lacking a Drag and Drop feature and project management.
Software Advice
Super simple and easy to use, good reporting and easy scheduling
G2
The feature I like most about this software is the ability to easily create work orders and assign to the technicians. Everything is saved, and easily accessible.
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
Many of which are completely missing from similar software.
G2
