Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
Its are fantastic and the whole team at big change is just great and very helpful.
Capterra
At times, there seems to be a delay in the connection.
Capterra
Tracker lagging and the use of admin not being tailored to specifics.
Capterra
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
Good company to partner with , staff are friendly and very helpful , the system does exactly what it says on the tin.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Hands down the worst mistake I have made in choosing this software for our workforce. We have had it for approximately a year and have not used it yet.
GetApp
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
The main thing is the reduction in admin time, both back office and time on site filling in job sheets.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset.
Software Advice
