QuickBooks integration is seamless. The ease of the program and the bonus low-cost is amazing.
Capterra
Ahead of the leading competitors while maintaining great, affordable pricing.
Capterra
Does not work correctly most of the time, confusing to use with too many steps to set up service calls.
Capterra
Very poor customer service. They do not reply to complaints.
Capterra
Easy to manage and very helpful everywhere (office, on a field)
GetApp
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
GetApp
Some features are on PC but not on mobile.
GetApp
Its to easy to accidentally delete an invoice. Picture quality is horrible.
GetApp
The ability to store everything together.
Software Advice
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
Software Advice
It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Software Advice
Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
Software Advice
Easy-to-use / Easy-to-learn cloud application
Trust Radius
The ability to notify customers of progress before and after the service call is highly appreciated by reviewers. They feel that Dispatch's messaging feature is not only easy to use but also vital for customers who have difficulty hearing on the phone or receiving voicemails. Additionally, clients appreciate being notified when the technician is on their way using Dispatch's mapping feature.
Trust Radius
More ability to customise templates (like adding additional artwork, pictures)
Trust Radius
Users have expressed that having to complete their profile before saving is inconvenient. Some reviewers feel that this requirement should be optional, as it can be time-consuming and may not be necessary for all users.
Trust Radius
It is an easy to use service that gives good results at work as it can be used in the background and you can easily dispatch with this service.
G2
The scheduling for the day can be displayed and navigated while simultaneously booking another job. Also the software updates in real time.
G2
The app is very useful, but certain things can only reliably be done through the website (like marking a job done, scheduling future work and updating client details).
G2
The least helpful is the invoices get mixed up for the job displayed. If i look at an invoice then switch to a different job and look for their invoice, the last customer invoice i looked at will appear in this customer's job. It can be confusing, I have to open all invoices listed to find the one I'm looking for.
G2
