Is a great product and does what they say it does. Its a great tool for helping you run your business
Capterra
The most impactful features for us are all of the automatic things the software does to communicate with our customers. It emails and texts them automatically the day before an appointment and when the technician is on their way.
Capterra
The problem is there is no pricing function in the description area for estimating your job.
Capterra
The only things that could be better are: The field application for technicians. It would be easier for us if we could create and edit inspection reports in the service fusion app itself instead of having to leave the app to fill out our reports and then upload them to the job.
Capterra
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
GetApp
Integrate well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
GetApp
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
GetApp
The reporting is very limited and you can't get all of your data out of the system. Some of the reports are currently providing bad data and cannot be used
GetApp
Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.
Software Advice
It's a great tool, very intuitive with significant flexibility. It has the potential to be great if the company would invest in the infrastructure flaws that make the software continue to go down/fail.
Software Advice
Technicians can't even look at the calendar to see where their next job is. This has been a very disappointing and huge inconvenience.
Software Advice
The customer service is just terrible. The software goes down for hours and hours leaving you in a lurch. They have no after hours support.
Software Advice
Jobber can be used for all processes of sending and receiving job applications, and for organising groups to carry them out. Jobber includes its own CRM to manage customers and their history of interactions over time.
G2
The ability to track each leg of a job to completion, including the ability to communicate with the customer. Would like to be able to delete fields that we don't use like you can in other CRM systems.
G2
The self-service portal that Jobber allows us to set up to receive support requests or sales from customers is unattractive because the notification system for our responses to their requests does not work properly (messages are not notified)
G2
Sometimes we have a distributor, customer, and parent account, it's challenging to capture all this information, and we tend to use a location nickname to add the information needed. It would be nice if there were another field or if we had the capability to rename a field that we do.
G2
