Is a great product and does what they say it does. Its a great tool for helping you run your business
Capterra
Easy to navigate, helpful tutorials and responsive in the moment assistance and overall great customer service.
Capterra
The problem is there is no pricing function in the description area for estimating your job.
Capterra
At times, there seems to be a delay in the connection.
Capterra
Jobber is fairly easy to use once you've had it for a while. They payment integrations are fantastic and the workflow from quote to job completion is great as well.
GetApp
Best thing about MHelpDesk is that it's all online and they have very supportive customer service reps.
GetApp
They are in Canada and the delay on their phone system is frustrating. I got dropped 2x and asked the guy to call me back from his cell phone and he said he wouldn’t.
GetApp
System is EXTREMELY LIMITED in what it can actually do.
GetApp
Jobber does the job nicely, quickly, easily and is quite affordable for any small business. It integrates nicely with financial systems such as QuickBooks too.
Software Advice
MHelpDesk has made invoicing easier than what my company used in the past. It also allows all client information to be in one place.
Software Advice
Technicians can't even look at the calendar to see where their next job is. This has been a very disappointing and huge inconvenience.
Software Advice
Sometimes slow response times and difficulty resolving technical issues.
Software Advice
Quotes look professional. Clients love them!
Trust Radius
mHelpDesk can be used to initiate work orders, track them, update them, and know when they have been completed without a log of phone calls or emails being necessary.
Trust Radius
Pricey. They should consider some more affordable options.
Trust Radius
mHelpDesk sometimes has difficulty with its mobile tracking either being accurate as seen by the administrators or in locking up the mobile devices of the techs. It is not a constant issue yet one which occurs often enough to be of note.
Trust Radius
Jobber can be used for all processes of sending and receiving job applications, and for organising groups to carry them out. Jobber includes its own CRM to manage customers and their history of interactions over time.
G2
Super simple and easy to use, good reporting and easy scheduling
G2
The self-service portal that Jobber allows us to set up to receive support requests or sales from customers is unattractive because the notification system for our responses to their requests does not work properly (messages are not notified)
G2
Recurring invoicing is not easy - especially challenging for retainer customers. There is no way to generate a statement for a customer from this system. So it doesn't work great for customers on a monthly payment plan.
G2
