Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Capterra
The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Capterra
Customer Portal lacks a significant amount of functionality needed.
Capterra
I bought it out right paid on it for three years and it was worthless to me on the old computer. They didn’t even have anybody that could give me a password to open it up.
Capterra
IFS has been wonderful to work with, great partnership and assistance where we need it.
GetApp
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
GetApp
It's bothersome to open it sometimes since you cannot pin it to the taskbar.
GetApp
My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
GetApp
IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Software Advice
Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside.
Software Advice
The checking of the status of a PO module should be improved. There are no IFS forums like other software to find a solution from the web.
Software Advice
The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.
Software Advice
Straightforward to navigate through the application, Endless customisable menus and events to tailor to customer needs, Friendly and approachable IFS Cloud + Consultancy Team, Excellent knowledge-based forums and windows available for IFS Customers
G2
Their customer service is so helpful. They go above and beyond to solve our issues. The software itself is so functional, ease of use is undeniable.
G2
Expensive for Modifications - especially having to pay for SoW before customer decides if to proceed
G2
We wish sending email reminders for upcoming appointments was a more intuitive feature.
G2
