Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Capterra
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
Capterra
Customer Portal lacks a significant amount of functionality needed.
Capterra
The tool needs specific resource for installation and configuration
Capterra
IFS has been wonderful to work with, great partnership and assistance where we need it.
GetApp
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
GetApp
It's bothersome to open it sometimes since you cannot pin it to the taskbar.
GetApp
The tool needs specific resource for installation and configuration
GetApp
Straightforward to navigate through the application, Endless customisable menus and events to tailor to customer needs, Friendly and approachable IFS Cloud + Consultancy Team, Excellent knowledge-based forums and windows available for IFS Customers
G2
The most helpful thing is that it has a lot of features and options that can be implemented into your business
G2
Expensive for Modifications - especially having to pay for SoW before customer decides if to proceed
G2
The user interface complications and crashes a lot too many features all working at once
G2
