Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Capterra
Being paperless is a great selling point for our customers with real time reporting and easy access to our scheduling it gives the customer comfort in knowing that they can see real time progress.
Capterra
Customer Portal lacks a significant amount of functionality needed.
Capterra
The only problems we have had is with staff not being trained properly to use all the features.
Capterra
IFS has been wonderful to work with, great partnership and assistance where we need it.
GetApp
This is a great app for booking and client management and works really well with invoicing integration. Heaps of awesome features, would definitely recommend.
GetApp
It's bothersome to open it sometimes since you cannot pin it to the taskbar.
GetApp
On site information can be overwritten or falsified because the timer is manually started.
GetApp
IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Software Advice
Customer detail provision, Timesheet report Audio feature
Software Advice
The checking of the status of a PO module should be improved. There are no IFS forums like other software to find a solution from the web.
Software Advice
It's buggy and has loads of problems, says it saves when I haven't, constantly freezing, kicking you out, and the customer service is hopeless and unhelpful.
Software Advice
Straightforward to navigate through the application, Endless customisable menus and events to tailor to customer needs, Friendly and approachable IFS Cloud + Consultancy Team, Excellent knowledge-based forums and windows available for IFS Customers
G2
Really easy to import customers from accounting software or adding them manually. Job & staff planning is simple and can be made recurring indefinitely unlike most CSM software.
G2
Expensive for Modifications - especially having to pay for SoW before customer decides if to proceed
G2
Price is rather high but then you get what you pay for
G2