Being in the automotive industry this is a great plus. You can find several options to suit all your needs.
Capterra
Ahead of the leading competitors while maintaining great, affordable pricing.
Capterra
Customer Portal lacks a significant amount of functionality needed.
Capterra
Very poor customer service. They do not reply to complaints.
Capterra
IFS has been wonderful to work with, great partnership and assistance where we need it.
GetApp
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
GetApp
It's bothersome to open it sometimes since you cannot pin it to the taskbar.
GetApp
Its to easy to accidentally delete an invoice. Picture quality is horrible.
GetApp
IFS has a live dashboard to see everything you need on one page and it is totally customizable. Has a live streams button which shows you the progress of a PO or an invoice in real time.
Software Advice
The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
Software Advice
The checking of the status of a PO module should be improved. There are no IFS forums like other software to find a solution from the web.
Software Advice
Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
Software Advice
Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise.
Trust Radius
The ability to notify customers of progress before and after the service call is highly appreciated by reviewers. They feel that Dispatch's messaging feature is not only easy to use but also vital for customers who have difficulty hearing on the phone or receiving voicemails. Additionally, clients appreciate being notified when the technician is on their way using Dispatch's mapping feature.
Trust Radius
Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve.
Trust Radius
Users have expressed that having to complete their profile before saving is inconvenient. Some reviewers feel that this requirement should be optional, as it can be time-consuming and may not be necessary for all users.
Trust Radius
Straightforward to navigate through the application, Endless customisable menus and events to tailor to customer needs, Friendly and approachable IFS Cloud + Consultancy Team, Excellent knowledge-based forums and windows available for IFS Customers
G2
The scheduling for the day can be displayed and navigated while simultaneously booking another job. Also the software updates in real time.
G2
Expensive for Modifications - especially having to pay for SoW before customer decides if to proceed
G2
The least helpful is the invoices get mixed up for the job displayed. If i look at an invoice then switch to a different job and look for their invoice, the last customer invoice i looked at will appear in this customer's job. It can be confusing, I have to open all invoices listed to find the one I'm looking for.
G2
