We really like the product and the FieldPoint services team have created some really great custom solutions for our business.
Capterra
The ease of moving jobs and seeing jobs, the interaction with Quickbooks is superb. Customer Support is great, the guys are quick to fix any issues plus very helpful in explaining features.
Capterra
It is slow to update data and the bugs make it very frustrating for techs to use. It lost a chunk of work orders.
Capterra
I bought it out right paid on it for three years and it was worthless to me on the old computer. They didn’t even have anybody that could give me a password to open it up.
Capterra
The software is easy to use and is easily tailored to meet our needs. Our experience has been a very fruitful one, we are happy with the level of support and would definitely.
GetApp
Extremely user friendly, fast and reliable, customer care is attentive and extremely helpful, we can't say enough good things about it.
GetApp
The biggest problem is the connection with the server.
GetApp
My customer service experience with them was horrible. Our QuickBooks data is also corrupt from the information from Smart Service not transferring correctly.
GetApp
Strong customer support, without the support of Fieldpoint staff like [SENSITIVE CONTENT] and [SENSITIVE CONTENT] my company would have discontinued use of Fieldpoint.
Software Advice
Smart Service has streamlined and simplified our scheduling processes, service and billing. It has cut my paperwork down by half, allowing me to get other business tasks done that were going by the wayside.
Software Advice
The mobile application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app.
Software Advice
The first year, it was difficult flipping back and forth between Quickbooks and SmartService, until we built up a history on our customers.
Software Advice
It is a web hosted PSA that we use for our primary support ticketing, technical projects, resource time tracking and billing as well as some asset management. It has good functionality, provides decent reporting and has good support as well.
G2
Their customer service is so helpful. They go above and beyond to solve our issues. The software itself is so functional, ease of use is undeniable.
G2
The only thing about Fieldpoint is with a fully customizable software, the more you customize the more it could potentially break your system. Full testing scripts are needed to ensure that things will be working properly when you release any kind of change.
G2
We wish sending email reminders for upcoming appointments was a more intuitive feature.
G2
