We really like the product and the FieldPoint services team have created some really great custom solutions for our business.
Capterra
The software has been great and has performed as described. The integration team has been awesome as well.
Capterra
It is slow to update data and the bugs make it very frustrating for techs to use. It lost a chunk of work orders.
Capterra
From a technician and management perspective the platform either does not record any of your information for the day because it failed to sync or it crashes and won't log you in on the day.
Capterra
The software is easy to use and is easily tailored to meet our needs. Our experience has been a very fruitful one, we are happy with the level of support and would definitely.
GetApp
Customer support is the best. Nice to be able to talk to real people and have them remote in and help with issues.
GetApp
The biggest problem is the connection with the server.
GetApp
Nothing we were sold or told would work ended up working. This has been an extremely disappointing, costly and frustrating experience with SimPro
GetApp
Strong customer support, without the support of Fieldpoint staff like [SENSITIVE CONTENT] and [SENSITIVE CONTENT] my company would have discontinued use of Fieldpoint.
Software Advice
The Quote features and catalogue worked well
Software Advice
The mobile application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app.
Software Advice
Time entering, looking back on jobs, live time costing
Software Advice
It is a web hosted PSA that we use for our primary support ticketing, technical projects, resource time tracking and billing as well as some asset management. It has good functionality, provides decent reporting and has good support as well.
G2
The program has definitely made the administration and workflow much easier. This then feeds back with good reporting. Once you understand the interconnection of each element of the app/program, it makes the communication within my division and clients much easier
G2
The only thing about Fieldpoint is with a fully customizable software, the more you customize the more it could potentially break your system. Full testing scripts are needed to ensure that things will be working properly when you release any kind of change.
G2
One thing that was difficult was the first initial setup so that it can work within our industry. There are still a few things that we need to find a work around for as our application or approach is a bit different to the general trades
G2
