Fieldpoint vs ServiceWorks

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ServiceWorks vs Fieldpoint

Fieldpoint vs ServiceWorks Comparison

ServiceWorks vs Fieldpoint Comparison

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3.9/5

Visit Website Fieldpoint

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ServiceWorks

3.6/5

Visit Website ServiceWorks

About Software

Fieldpoint

Fieldpoint is an integrated field service and project management solution that caters to users in the IT and telecommunications, medical device, HVAC, refrigeration, security systems, and other industries. This is specially designed to improve enterprise productivity, increase revenue and boost customer satisfaction. Fieldpoint also enables client billing/ERP integrations via Microsoft Dynamics GP, as well as part and inventory control and ordering. The dispatch tools for field service and longer-duratio... Read more

ServiceWorks

ServiceWorks is the Best internet scheduling platform for any business. Get instant booking, booking from customer entry or simply on your own in the administrative center. ServiceWorks is one finished platform for scheduling and dispatch. With every one of the elements you get astounding customer service For nothing. The onboarding to the site is made EASY and PAINLESS as we import all your customer and cost list information. Regardless of what service you offer we have an answer for you. We offer end to en... Read more

Rating Comparisons

Overall

3.9/5

3.6/5

Features

4/5

Customer Support

4.2/5

4.1/5

Pricing Score

3.8/5

Mobile App

4/5

2.5/5

Ease of Use

3.8/5

3.6/5

Popularity

3.7/5

Pros and Cons

Capterra

4.1/5

3.8/5

Pros

We really like the product and the FieldPoint services team have created some really great custom solutions for our business.
Capterra

Pros

Their system is very user friendly and I love the customization for their format.
Capterra

Cons

It is slow to update data and the bugs make it very frustrating for techs to use. It lost a chunk of work orders.
Capterra

Cons

These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
Capterra

GetApp

4.1/5

3.8/5

Pros

The software is easy to use and is easily tailored to meet our needs. Our experience has been a very fruitful one, we are happy with the level of support and would definitely.
GetApp

Pros

I run a team of about 7 techs as of now and we have used many other softwares and this is by far the best. Customer service is friendly and helps you with every need.
GetApp

Cons

The biggest problem is the connection with the server.
GetApp

Cons

When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
GetApp

Software Advice

4.1/5

3.8/5

Pros

Strong customer support, without the support of Fieldpoint staff like [SENSITIVE CONTENT] and [SENSITIVE CONTENT] my company would have discontinued use of Fieldpoint.
Software Advice

Pros

I like that everything can be managed in one spot.
Software Advice

Cons

The mobile application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app.
Software Advice

Cons

It's a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Software Advice

4.0/5

3.5/5

Pros

It is a web hosted PSA that we use for our primary support ticketing, technical projects, resource time tracking and billing as well as some asset management. It has good functionality, provides decent reporting and has good support as well.
G2

Pros

The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time.
G2

Cons

The only thing about Fieldpoint is with a fully customizable software, the more you customize the more it could potentially break your system. Full testing scripts are needed to ensure that things will be working properly when you release any kind of change.
G2

Cons