Fieldpoint vs ServiceWorks

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ServiceWorks vs Fieldpoint

Fieldpoint vs ServiceWorks Comparison

ServiceWorks vs Fieldpoint Comparison

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3.9/5

Visit Website Fieldpoint

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ServiceWorks

3.6/5

Visit Website ServiceWorks

About Software

Fieldpoint

Fieldpoint field service software is specially designed for industries like fire protection, electrical, HVAC and plumbing. This software includes many new technologies, which are quite different and better than other software. The software is specially designed to automate the field service business, maintain workflow and provide features that satisfy customers. Its advanced features help in making work easier for technicians like scheduling and dispatching. Apart from this, Fieldpoint has a collection of m... Read more

ServiceWorks

ServiceWorks is a comprehensive field service management software, specially designed for service-based businesses. This software helps businesses increase efficiency and productivity by automating various tasks and simplifying processes. The inventory management feature gives businesses full control over the status of their stock. This feature helps in tracking inventory in real-time, monitoring stock levels, and estimating order requirements. The multi-location inventory feature of ServiceWorks gives busin... Read more

Rating Comparisons

Overall

3.9/5

3.6/5

Features

4/5

Customer Support

4.2/5

4.1/5

Pricing Score

3.8/5

Mobile App

4/5

2.5/5

Ease of Use

3.8/5

3.6/5

Popularity

3.7/5

Pros and Cons

Capterra

4.1/5

3.8/5

Pros

We really like the product and the FieldPoint services team have created some really great custom solutions for our business.
Capterra

Pros

Their system is very user friendly and I love the customization for their format.
Capterra

Cons

It is slow to update data and the bugs make it very frustrating for techs to use. It lost a chunk of work orders.
Capterra

Cons

These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
Capterra

GetApp

4.1/5

3.8/5

Pros

The software is easy to use and is easily tailored to meet our needs. Our experience has been a very fruitful one, we are happy with the level of support and would definitely.
GetApp

Pros

I run a team of about 7 techs as of now and we have used many other softwares and this is by far the best. Customer service is friendly and helps you with every need.
GetApp

Cons

The biggest problem is the connection with the server.
GetApp

Cons

When there are multiple steps for a given operation, if one step is not done correctly, it can be time-consuming and frustrating to figure out what went wrong and to correct it.
GetApp

Software Advice

4.1/5

3.8/5

Pros

Strong customer support, without the support of Fieldpoint staff like [SENSITIVE CONTENT] and [SENSITIVE CONTENT] my company would have discontinued use of Fieldpoint.
Software Advice

Pros

I like that everything can be managed in one spot.
Software Advice

Cons

The mobile application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app.
Software Advice

Cons

It's a bit overwhelming having features I don’t use, would be nice to have the option to have sections appear or not. Ex item/part
Software Advice

4.0/5

3.5/5

Pros

It is a web hosted PSA that we use for our primary support ticketing, technical projects, resource time tracking and billing as well as some asset management. It has good functionality, provides decent reporting and has good support as well.
G2

Pros

The scheduling calendar and the employee time tracking with commission calculation is the most useful feature that saves me time.
G2

Cons

The only thing about Fieldpoint is with a fully customizable software, the more you customize the more it could potentially break your system. Full testing scripts are needed to ensure that things will be working properly when you release any kind of change.
G2

Cons