We really like the product and the FieldPoint services team have created some really great custom solutions for our business.
Capterra
One of the great things it has is the integration with other tools, like slack or even having an API to create cases. The notifications work like a charm
Capterra
It is slow to update data and the bugs make it very frustrating for techs to use. It lost a chunk of work orders.
Capterra
ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features, sure, but finding what you need can be very difficult at times.
Capterra
The software is easy to use and is easily tailored to meet our needs. Our experience has been a very fruitful one, we are happy with the level of support and would definitely.
GetApp
Servicenow is a powerful system that allows multiple users in a very comprehensive help-desk ticketing environment. Easy searches of archives help to identify service needs and trends. Intuitive data-entry.
GetApp
The biggest problem is the connection with the server.
GetApp
My least favourite part is the reporting structure. It is not intuitive at all and less experienced users have difficulty capturing needed data.
GetApp
Strong customer support, without the support of Fieldpoint staff like [SENSITIVE CONTENT] and [SENSITIVE CONTENT] my company would have discontinued use of Fieldpoint.
Software Advice
The software is easy to use and read exactly what details you need. It is customizable to run various reports, as well as for automated actions for things you need done when some steps are completed.
Software Advice
The mobile application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app.
Software Advice
It does require someone to be an administrator to really learn the platform and be able to configure it the way it is needed. It is not as mobile device friendly as it could be.
Software Advice
It is a web hosted PSA that we use for our primary support ticketing, technical projects, resource time tracking and billing as well as some asset management. It has good functionality, provides decent reporting and has good support as well.
G2
App Engine makes it easy to quickly stand up an app, even for someone with little history of software development. I marvelled at standing up a basic app in an hour or less, and making it much more robust in just a day.
G2
The only thing about Fieldpoint is with a fully customizable software, the more you customize the more it could potentially break your system. Full testing scripts are needed to ensure that things will be working properly when you release any kind of change.
G2
There still seems to be some growth opportunities in making UI customization more straight-forward. Guided app creation is straight-forward, but UI Builder has a much bigger learning curve. More drag and drop would be great.
G2
