Fieldpoint vs Dispatch-Me

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Dispatch-Me vs Fieldpoint

Fieldpoint vs Dispatch-Me Comparison

Dispatch-Me vs Fieldpoint Comparison

Change

3.9/5

Visit Website Fieldpoint

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Dispatch-Me

3.6/5

Visit Website Dispatch-Me

About Software

Fieldpoint

Fieldpoint is an integrated field service and project management solution that caters to users in the IT and telecommunications, medical device, HVAC, refrigeration, security systems, and other industries. This is specially designed to improve enterprise productivity, increase revenue and boost customer satisfaction. Fieldpoint also enables client billing/ERP integrations via Microsoft Dynamics GP, as well as part and inventory control and ordering. The dispatch tools for field service and longer-duratio... Read more

Dispatch-Me

Dispatch has the goal of helping everyone involved in the field service industry. Dispatch is available to you wherever the task requires, from your office computer to a smart phone in the field. They make it simple by aggregating all service interactions onto a single platform, providing modern enterprises with a versatile set of solutions that reduce friction, improve customer experience, and consolidate real-time service interaction data to measure trending performance and drive intelligent decision-makin... Read more

Rating Comparisons

Overall

3.9/5

3.6/5

Features

4/5

3.1/5

Customer Support

4.2/5

4/5

Pricing Score

3.8/5

4.2/5

Mobile App

4/5

2.5/5

Ease of Use

3.8/5

4.1/5

Popularity

3.7/5

3.9/5

Pros and Cons

Capterra

4.1/5

Pros

We really like the product and the FieldPoint services team have created some really great custom solutions for our business.
Capterra

Pros

Ahead of the leading competitors while maintaining great, affordable pricing.
Capterra

Cons

It is slow to update data and the bugs make it very frustrating for techs to use. It lost a chunk of work orders.
Capterra

Cons

Very poor customer service. They do not reply to complaints.
Capterra

GetApp

4.1/5

Pros

The software is easy to use and is easily tailored to meet our needs. Our experience has been a very fruitful one, we are happy with the level of support and would definitely.
GetApp

Pros

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
GetApp

Cons

The biggest problem is the connection with the server.
GetApp

Cons

Its to easy to accidentally delete an invoice. Picture quality is horrible.
GetApp

Software Advice

4.1/5

Pros

Strong customer support, without the support of Fieldpoint staff like [SENSITIVE CONTENT] and [SENSITIVE CONTENT] my company would have discontinued use of Fieldpoint.
Software Advice

Pros

The best thing about this software is that it is super easy to work with, can put in notes for tech,customer,office staff, allows users to determine who they want to share the information with.
Software Advice

Cons

The mobile application for our techs has been very difficult to implement. We are working with a hybrid system until we can move to a fully mobile app.
Software Advice

Cons

Sometimes difficult to upload information for techs out in the files due to internet reception. Would be great to be able to access it at all times.
Software Advice

4.0/5

5.0/5

Pros

It is a web hosted PSA that we use for our primary support ticketing, technical projects, resource time tracking and billing as well as some asset management. It has good functionality, provides decent reporting and has good support as well.
G2

Pros

The scheduling for the day can be displayed and navigated while simultaneously booking another job. Also the software updates in real time.
G2

Cons

The only thing about Fieldpoint is with a fully customizable software, the more you customize the more it could potentially break your system. Full testing scripts are needed to ensure that things will be working properly when you release any kind of change.
G2

Cons

The least helpful is the invoices get mixed up for the job displayed. If i look at an invoice then switch to a different job and look for their invoice, the last customer invoice i looked at will appear in this customer's job. It can be confusing, I have to open all invoices listed to find the one I'm looking for.
G2