Payment processing and call monitoring integration are extremely useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs.
Capterra
It seemed user friendly and like it would streamline our business. It has a lot of useful features if you can find them when you need them.
Capterra
It was extremely difficult to navigate - had almost too many features. The technicians also struggled to learn the software, therefore cutting down on them actually using the software.
Capterra
Very disappointed with every customer interaction.
Capterra
Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.
GetApp
Very responsive to help you understand how too spend more money to make less money writing a simple invoice.
GetApp
You have no way of copying an existing estimate to another customer.
GetApp
They used to charge for every call to tech support but after complaints that was changed.
GetApp
Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate
Software Advice
It keeps the technicians on task
Software Advice
Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers
Software Advice
The program could be more user friendly to get it set up
Software Advice
FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.
G2
The user interface and design is straightforward and mostly easy to navigate
G2
Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it very much. I hope this will be fixed sooner than later.
G2
Too many steps to get to one change. it could be simplified.
G2
