Payment processing and call monitoring integration are extremely useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs.
Capterra
The functions of being a dispatching and accounting system just works. Nothing really fancy but work well for what it is.
Capterra
It was extremely difficult to navigate - had almost too many features. The technicians also struggled to learn the software, therefore cutting down on them actually using the software.
Capterra
Lack of reports or being able to be reactive to changes. Everything costs more money is custom. You want to know how much each individual tech made each week or month that will be x amount of money to program that. Those sorts of responses to what should be basic functions are not there. Also a lot of downtime issues and lack of support. Very slow Response times.
Capterra
Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.
GetApp
It has a solution for the following parts of our business. Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.
GetApp
You have no way of copying an existing estimate to another customer.
GetApp
We have been using this software for 20 years. We have no complaints.
GetApp
Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate
Software Advice
It has a solution for the following parts of our business. Dispatch, accounting, AP, AR,GL, Inventory, Job Cost, paperless invoicing, web mobile tech application, payroll, customer notification system, customer web portal.
Software Advice
Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers
Software Advice
We have been using this software for 20 years. We have no complaints.
Software Advice
FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.
G2
The software has made progress in its 3.0 version promptly addressing bugs and issues. It requires some effort to locate account information it also offers a range of features and is easy to learn.
G2
Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it very much. I hope this will be fixed sooner than later.
G2
It does require an expert user to resolve any problems. It may not cater to every businesss requirements. Relying on external references for understanding its functionality poses challenges.
G2
