Payment processing and call monitoring integration are extremely useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs.
Capterra
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
Capterra
It was extremely difficult to navigate - had almost too many features. The technicians also struggled to learn the software, therefore cutting down on them actually using the software.
Capterra
The tool needs specific resource for installation and configuration
Capterra
Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.
GetApp
The tool covers most requirements for the service activity from Call handling to dispatching and service inventory management. It also interfaced with the Service contract module
GetApp
You have no way of copying an existing estimate to another customer.
GetApp
The tool needs specific resource for installation and configuration
GetApp
FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.
G2
The most helpful thing is that it has a lot of features and options that can be implemented into your business
G2
Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it very much. I hope this will be fixed sooner than later.
G2
The user interface complications and crashes a lot too many features all working at once
G2
