Payment processing and call monitoring integration are extremely useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs.
Capterra
I love working with this software. Their helpdesk is just amazing, I couldn't ask for anything more.
Capterra
It was extremely difficult to navigate - had almost too many features. The technicians also struggled to learn the software, therefore cutting down on them actually using the software.
Capterra
After having a terrible experience with another software company, I was terrified to try anything else.
Capterra
Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.
GetApp
My experience has been great I purchased this when I first started my business and it’s been my best investment.
GetApp
You have no way of copying an existing estimate to another customer.
GetApp
The only one problem that I have encountered, has been the condition where weather, or telecommunications failure has not allowed me to contact the main software server directly.
GetApp
Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate
Software Advice
It is very intuitive and easy to use. It has all the features we need for our technicians in one place. They are able to perform all of their daily functions from the app.
Software Advice
Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers
Software Advice
As the Office Manager, I wish it had more reporting functions and we could pick and choose what extra features we wanted, instead of upgrading completely to pro. But I would not sacrifice my techs ease of use and functionality for my reporting.
Software Advice
FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.
G2
We didn’t have any business software, and researched many different options. We decided to go with GD and are 100% satisfied. The software exceeded our expectations and also saved up money and time. We have referred many others to GD since we started using it. The tech support is also extremely responsive and helpful if you have any questions.
G2
Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it very much. I hope this will be fixed sooner than later.
G2
The only thing we dislike is that we didn’t start using GD sooner. We have only had connection issues but that is due to poor cellular service due to rural area.
G2
