Payment processing and call monitoring integration are extremely useful. The FE support team has been wonderful in helping us get the most use out of FE for our specific needs.
Capterra
Good preventive maintenance and WO management feature- Simple and real-time collaboration for smoother work processes- Work planning and allocation is easier- Complete activity level visibility of team's work is very handy.
Capterra
It was extremely difficult to navigate - had almost too many features. The technicians also struggled to learn the software, therefore cutting down on them actually using the software.
Capterra
A strong payment collection capability could be helpful.
Capterra
Love the Help Center/chat now feature for immediate help when we draw a blank, need some feedback, or when we need to simplify the way we are completing certain tasks.
GetApp
Tracks all the aspects of maintenance activities and simple reports that provide great insights.
GetApp
You have no way of copying an existing estimate to another customer.
GetApp
I think the mobile app needs some upgrade.
GetApp
Ease of learning curve on basic functions was very manageable scheduling is straightforward and can be accomplished with a few simple clicks researching a customers history is an integrated tool and very easy to navigate
Software Advice
Good automation featuresEasy to plan preventive maintenanceTechnician scheduling is seamless.
Software Advice
Overall the software seems a bit dated some features and functions many new estimating/scheduling software packages are implementing are not included such as text notifications for customers
Software Advice
Some features like reimbursement management could improve.
Software Advice
FieldEdge has allowed us to improve in a lot of ways. The thing that initially attracted us was reporting and automation. We've been able to get a great insight into our company, and it has improved our dispatching, agreements, and tracking to be a better company.
G2
Field Circle took their time to help me set up and optimize my workflow on their platform. With this software we improve and expedite our workforce, making it easier to take on more jobs and clearly see the stages and process. Keeping everyone accountable.
G2
Some glitches in a system, like when you create a quote, the first page is empty. Customers don't like it very much. I hope this will be fixed sooner than later.
G2
Some more on-demand support options would be a great addition.
G2
